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Delivery & Returns

From our Istanbul atelier to your door, every order is prepared and protected with considered care.

Worldwide delivery from Istanbul, Türkiye

Dispatch 3–4 business days
Standard 5–9 business days
Express 1–3 business days
Returns 30 days

Complimentary standard delivery on USD orders of $200 or more.

From atelier to address

Delivery options

We ship worldwide from our Istanbul atelier. Each creation is inspected and hand-fitted into protective packaging. Orders leave the atelier 3–4 business days.

Delivery estimates begin once your order has been dispatched. Weekends, public holidays, destination restrictions, and customs processing can extend these estimates.

Orders $200+

Complimentary Standard Delivery

Complimentary

5–9 business days after dispatch

Worldwide

Standard Delivery

$10

5–9 business days after dispatch

Priority worldwide

Express Delivery

$29

1–3 business days after dispatch

Before your order arrives

Duties & tracking

Duties & taxes

Any taxes collected by us are shown at checkout. Import duties, destination taxes, brokerage fees, and local handling charges not collected at checkout may be charged separately and are normally the recipient’s responsibility.

Order tracking

As soon as the courier accepts your parcel, we will email your tracking number. It can take up to 24 hours for the first tracking event to appear.

A considered return

Returning a creation

If a creation is not right for your setting, you may request a return within 30 days of receiving it. Please contact Client Care before sending any piece back to the atelier.

  1. Contact Client Care Share your order number and the piece you wish to return.
  2. Receive instructions Our team will confirm eligibility and provide return guidance.
  3. Pack securely Use all original protective packaging and include your order details.
  4. Send with tracking Use a tracked and insured service until the parcel reaches our atelier.
  • Pieces must be unused and in their original condition.
  • Original packaging and all protective materials must be complete.
  • Return shipping is the sender’s responsibility unless the piece is faulty or incorrect.
  • Personalized, commissioned, or final-sale pieces are not returnable unless faulty or applicable law provides otherwise.
Return address
Molten Majesty Returns Department
Dereici Yolu Street No. 2
Elmali Neighborhood, Beykoz 34825
Istanbul, Türkiye

The house remains close

Has your order arrived damaged?

Please do not return the parcel before contacting us. Send the following details as soon as possible so our team can review the delivery and arrange a replacement where available or a refund.

  • Your order number
  • A photograph of the damaged piece
  • Photographs of the inner and outer packaging
  • A brief description of the issue
Contact Client Care

After inspection

Refunds

Once an eligible return has been received and inspected, the refund for the returned piece will be issued to the original payment method within 5 business days.

Your bank or payment provider may need additional time to display the funds. Original delivery charges, express upgrades, return postage, customs duties, and taxes are not refundable unless required by applicable law or the return concerns a faulty or incorrect item.

If a returned piece shows signs of use, damage, or incomplete packaging, our team will contact you before completing the assessment.

Helpful information

Questions, answered

Can I cancel or change my order?
Contact Client Care as soon as possible with your order number. We will do our best to assist, but changes or cancellations cannot be guaranteed once preparation or dispatch has begun.
Do you offer exchanges?
Please contact Client Care before returning a piece. Where a direct exchange is not available, an eligible piece may be returned and the preferred replacement ordered separately.
Are delivery fees and duties refunded?
Original delivery charges, express upgrades, return postage, customs duties, and taxes are not normally refundable. Different terms may apply where required by law or when an order arrives faulty or incorrect.
When will my refund appear?
We issue eligible refunds within 5 business days after inspection. Your bank or payment provider may require additional processing time before the funds appear.

Last updated July 2026

Personal assistance

Need assistance with an order?

Share your order number and a member of the house will assist with delivery, returns, or a piece that has arrived unexpectedly. For direct correspondence, email contact@moltenmajesty.com.

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